Every question, answered

Tap Sell, add photos, a title, your price and the condition, then publish. Your listing is live immediately and appears in Explore and on the home page.

Yes. Listing costs nothing and there is no charge to browse, message or swap. Declutter takes a small commission only when a sale completes through escrow — you never pay to advertise.

Open the listing from your dashboard and mark it sold. That removes it from Explore so buyers stop asking, and keeps your storefront accurate.

Yes. On a listing you can send an offer with a price, and the seller can accept, decline or counter. Nothing is charged until you both agree.

Yes. A swap offer names the item you want and the item you are giving, and you can add a cash top-up for the difference. Whoever offers the top-up pays it through escrow, so both sides are protected.

Yes. No weapons, drugs, prescription medicine, live animals, stolen goods, counterfeit branded items, or anything illegal. Academic work offered for cheating is also not allowed. Listings that break these rules are removed and repeat offenders are suspended.

Every listing carries a stated condition. Read it alongside the photos, and ask the seller anything you are unsure about before paying. If the item arrives materially different from what was described, open a dispute rather than accepting delivery.

You choose at checkout: meet the seller on campus, or use a Declutter rider. Riders are tracked in the app, and the seller is only paid once you confirm you received the item.

Listings show their status. Sold items are labelled and removed from Explore, so anything you can still open is available. If a seller has gone quiet, see what to do below.

Barbers, braiders and nail techs, tutors, photographers, laundry, cleaning, phone and laptop repairs, food and more. Everything bookable is under Services, with prices and free slots shown per provider.

Yes. Pay inside Declutter and the money is held in escrow. The seller is only paid after you confirm you received what you paid for. Never pay outside the app — that is the one way to lose your protection.

Do not confirm delivery. Open a dispute on the order and describe the problem. The money stays in escrow while it is reviewed, and it can be refunded to you or released to the seller depending on the outcome.

Message them first from the listing. If there is no reply and you have already paid, open a dispute — the funds are still in escrow and will not reach the seller while it is unresolved. You can also report the listing.

Open the listing and choose Report. Pick the reason, describe what is wrong, and it goes to the moderation queue. The seller is never told who reported them.

The same Report button is on every listing and business page. A report is filed against the listing or the person, and scam reports are escalated immediately.

Check their rating and the reviews left by students they have actually traded with, plus the verified badge where it appears. A young account with no history is not automatically a problem, but keep the payment inside escrow.

We verify accounts by email and phone, and verified badges appear on profiles that have completed that step. We do not currently run government-ID identity checks, so treat the badge as "this account has been confirmed reachable", not as a background check. Escrow is what protects your money.

Declutter does not charge buyers to contact a seller — messaging is free, so this cannot happen. If a seller has accepted payment and gone quiet, open a dispute and the escrowed funds are held until it is resolved.

For a personal service — barber, tutor, photographer — create a provider profile and list what you do. For a business with staff, branches or a shop, register on the business platform and you get a dashboard and your own name.erranders.org address.

Use the contact form and you will get a reference number, or call the support team listed below. Both reach a real person.